Website Gruve

Are you passionate about aligning business needs with cutting-edge IT infrastructure? Here’s an exciting remote opportunity to work with an innovative, AI-focused startup. Gruve is actively hiring a Business Systems Analyst (BSA) – IT Infrastructure on a contract basis for professionals based in India.

Job Overview

  • Company: Gruve

  • Role: Business Systems Analyst (BSA) – IT Infrastructure

  • Location: Remote

  • Employment Type: Contract

About Gruve

Gruve is a well-funded, early-stage software services startup with a bold mission: transforming enterprises into AI powerhouses. The company delivers advanced solutions across cybersecurity, customer experience, cloud infrastructure, and next-generation technologies such as Large Language Models (LLMs). Gruve stands out for its innovation-driven mindset, modern engineering practices, and strong focus on digital transformation.

About the Role – Business Systems Analyst

As a Business Systems Analyst – IT Infrastructure, you will serve as a critical bridge between business stakeholders and IT infrastructure teams. Your role will focus on translating business requirements into scalable, secure, and efficient infrastructure solutions that support organizational goals and IT service management standards.

This position is ideal for professionals who enjoy working across business and technology domains and want exposure to modern cloud and hybrid IT environments.

Key Responsibilities – Business Systems Analyst

  • Business Requirements: Gather, analyze, and document business requirements related to IT infrastructure services.

  • Requirement Translation: Convert business needs into functional and technical requirements for infrastructure teams.

  • Cross-Functional Collaboration: Work closely with cloud, network, security, operations, and infrastructure teams to design effective solutions.

  • Infrastructure Planning: Support planning and execution of infrastructure initiatives across cloud and on-prem environments.

  • Process & Gap Analysis: Analyze current infrastructure processes to identify gaps, risks, and improvement opportunities.

  • ITIL Process Support: Assist with Incident, Change, Problem, and Service Request Management processes.

  • Service Design: Participate in service design, capacity planning, and availability planning activities.

  • Incident Analysis: Support impact analysis and root cause analysis for infrastructure-related incidents.

  • Documentation: Create process flows, use cases, and detailed documentation for infrastructure services.

  • UAT Coordination: Coordinate User Acceptance Testing (UAT) and validate infrastructure solutions.

  • Stakeholder Management: Act as a single point of contact, ensuring clear and effective communication with stakeholders.

Qualifications – Business Systems Analyst

Basic Qualifications

  • Education: MBA with 3–5 years of professional experience (any specialization) and a strong interest in technology, digital transformation, or business systems.

  • Communication Skills: Excellent verbal and written communication skills with the ability to collaborate across teams.

  • Tools Knowledge: Basic knowledge of SharePoint, Power BI, Chatbots/Conversational AI, and AI-powered productivity tools.

  • Professional Aptitude: Strong learning mindset, adaptability, and a proactive approach to understanding business processes and systems.

  • Availability: Willingness to work on a contract basis.

Preferred Qualifications

  • ITIL Foundation certification.

  • Experience with cloud platforms such as AWS, Azure, or GCP.

  • Familiarity with ITOM, CMDB, or service management tools like ServiceNow.

  • Experience working in hybrid IT environments (on-premises and cloud).

  • Knowledge of security, compliance, and governance concepts.

  • Exposure to enterprise or global IT environments.

Company Culture

Gruve encourages a culture of innovation, collaboration, and continuous learning. The company is an equal opportunity employer and values diversity, inclusion, and fresh perspectives from professionals across all backgrounds.

👉 Apply Now

If you’re ready to play a key role in shaping modern IT infrastructure while working remotely with a fast-growing AI-driven startup, don’t miss this opportunity.

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