Website BayOne Solutions
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Company: BayOne Solutions
Location: Bengaluru, Karnataka, India
Work Mode: Hybrid (On-site + Remote)
Employment Type: Full-Time
Experience Required: 5+ Years
About the Opportunity
BayOne Solutions is seeking an experienced Data Analyst (Support & Omnichannel Analytics) to join its growing analytics team in Bengaluru. This hybrid role is ideal for professionals who specialize in customer support analytics, CRM data analysis, and process optimization.
If you have strong expertise in Salesforce.com, JIRA, Tableau, and statistical data analysis, and enjoy transforming complex datasets into strategic insights, this opportunity offers both impact and career growth.
Key Responsibilities
Data Analysis & Reporting
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Interpret structured and unstructured datasets using statistical techniques.
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Develop regular reports, dashboards, and performance metrics.
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Identify trends, patterns, risks, and business opportunities within customer support and omnichannel engagement data.
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Provide impact assessments and analytical recommendations to leadership teams.
CRM & Workflow Analytics
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Analyse customer data within Salesforce.com CRM systems.
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Utilize JIRA to evaluate workflows, operational performance, and issue tracking metrics.
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Perform segmentation, trend analysis, and performance benchmarking.
Business Intelligence & Visualization
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Design and maintain Tableau dashboards and advanced data visualizations.
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Present findings clearly to both technical and non-technical stakeholders.
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Translate analytical insights into actionable business strategies.
Process Improvement & Transformation
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Identify new opportunities for operational efficiencies and system enhancements.
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Support cross-functional initiatives focused on process re-engineering.
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Collaborate with stakeholders to prioritize business and information needs.
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Expand existing support processes to enable new tools, services, and consulting capabilities.
Leadership Support & Mentoring
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Provide consulting and analytical services to management teams.
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Facilitate risk assessments, issue identification, and data-driven decision-making processes.
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Offer technical mentoring and guidance to junior analysts.
Required Qualifications
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Bachelor’s degree in Business Administration, Economics, Computer Science, MIS, or related field.
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5+ years of experience as a Data Analyst or in a related analytics role.
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2+ years of hands-on experience with Salesforce.com.
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2+ years of professional experience using JIRA.
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Strong expertise in statistical analysis, data mining, and reporting packages.
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Experience working with large datasets, pivot tables, segmentation techniques, and dashboard tools.
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Proven background in customer support analytics or CRM platforms.
Technical Skills
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Salesforce CRM analytics
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JIRA workflow analysis
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Tableau dashboard development
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Statistical analysis & research methodologies
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Data mining and segmentation
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Reporting and database management
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Process optimization and system re-engineering.
Preferred Professional Skills
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Strong cross-functional collaboration abilities
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Close attention to detail and data accuracy
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Ability to manage ambiguity in dynamic environments
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Effective time management and prioritization skills
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Analytical problem-solving mindset
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Strong communication and stakeholder management capabilities
Why Join BayOne Solutions?
This role provides the opportunity to directly influence strategic initiatives through data-driven insights. You will work in a collaborative, growth-oriented environment where analytics drives measurable business outcomes.
If you are passionate about customer support analytics, CRM systems, and transforming data into strategic value, this hybrid opportunity in Bengaluru could be your next career move.
Apply Now
Interested candidates meeting the above criteria are encouraged to apply and take the next step in their analytics career with BayOne Solutions.
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