Website Innova Solutions

If you’re an experienced ServiceNow professional with a strong background in Customer Service Management (CSM), this long-term remote opportunity could be a great fit. A recent LinkedIn job posting highlights an opening for a ServiceNow Business Analyst (CSM) to work on high-impact transformation initiatives with a global team.

📌 Job Overview

  • Role: ServiceNow Business Analyst – CSM Focus

  • Company: Innova Solutions

  • Location: Remote

  • Employment Type: Contract (Long-term, Annual Renewal)

🏢 About the Role – ServiceNow Business Analyst (CSM)

Innova Solutions is seeking a seasoned ServiceNow Business Analyst with deep expertise in the Customer Service Management (CSM) module. This role involves contributing to enterprise-level digital transformation projects, leveraging advanced ServiceNow capabilities while collaborating with a distributed, multi-cultural global team.

🎯 Requirements & Qualifications – ServiceNow Business Analyst (CSM)

🔧 Technical Experience

  • Experience: 6+ years as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform

  • CSM Expertise: Strong knowledge of Case Management, CSM Portal, and related processes

  • Data Skills: Hands-on experience with CMDB, data migration, and data activities from external tools to ServiceNow

  • CSDM Knowledge: Solid understanding of the Common Service Data Model (CSDM) for data mapping and migration

  • Integrations: Proficiency in Data Mapping, Data Models, and API integrations

🧠 Methodology & Soft Skills

  • Frameworks: Good working knowledge of ITIL and Agile SCRUM

  • Communication: Excellent written and verbal English communication skills

  • Problem-Solving: Ability to convert complex business needs into clear, actionable requirements

  • Collaboration: Strong interpersonal skills with a positive and adaptable mindset

  • Workshops & Demos: Experience leading workshops and running demos

📋 Key Responsibilities – ServiceNow Business Analyst (CSM)

  • Understand functional data and collaborate with SMEs on data mappings

  • Manage large data extractions and convert them into ServiceNow target formats

  • Advise on field usage and its impact on CSM processes (Accounts, Sold Products, CIs, Contacts, etc.)

  • Work effectively within a distributed, multi-cultural global team

🚀 Apply Now

Interested candidates can apply directly through LinkedIn by searching for the ServiceNow Business Analyst (CSM) role at Innova Solutions. Early applications are encouraged, as this is a high-demand long-term contract opportunity.

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