Senior Business Analyst Job – Remote Opportunity at InfoBeans

If you are an experienced professional looking to advance your career in business analysis, this Senior Business Analyst role at InfoBeans offers an excellent remote opportunity. With a strong focus on ServiceNow and enterprise-level projects, this role is ideal for seasoned experts in the IT domain.

📌 Job Overview

• Role: Senior Business Analyst

• Company: InfoBeans

• Location: Remote

• Experience Required: 10+ years

• Job Type: Full-time

💼 What Will Your Role Look Like? – Senior Business Analyst

As a ServiceNow Business Analyst, you will play a key role in bridging business needs with technical solutions. Your responsibilities will include:

• Understanding business requirements and translating them into functional solutions on the ServiceNow platform

• Leading requirement gathering sessions, workshops, and stakeholder discussions

• Analyzing business processes and recommending improvements using ServiceNow modules like CSM, ITSM, and CMDB

• Preparing documentation such as BRD, FRD, user stories, and process flows

• Collaborating with developers, architects, and product owners

• Supporting ITSM processes like Incident, Problem, Change, and Request Management

• Assisting in CMDB configuration and governance

• Participating in solution validation, UAT coordination, and test case preparation

• Acting as a liaison between business stakeholders and technical teams

• Ensuring adherence to ServiceNow best practices and governance standards

🌟 Why You’ll Love This Role – Senior Business Analyst

• Work on large-scale ServiceNow transformation and optimization projects

• Exposure to enterprise-level implementations across CSM, ITSM, and CMDB

• Opportunity to collaborate with global stakeholders

• Play a key role in improving digital workflows and service delivery

• Continuous learning and career growth opportunities

🎯 Required Skills & Experience – Senior Business Analyst

• 8–10+ years of IT experience with strong ServiceNow Business Analyst expertise

• Hands-on experience with CSM, ITSM, and CMDB modules

• Strong experience in requirement gathering and documentation

• Ability to create BRDs, FRDs, user stories, and functional specifications

• Good understanding of ITSM processes and frameworks

• Excellent communication and stakeholder management skills

• Experience working with technical teams and supporting UAT

➕ Good-to-Have Skills – Senior Business Analyst

• Experience working in Agile / Scrum environments

• Exposure to Customer Service Management (CSM) implementations

• Understanding of CMDB data models and configuration practices

• Familiarity with workflow automation and digital transformation

• Experience with tools like Jira, Confluence, or similar

🏢 About the Company

InfoBeans is a globally recognized IT services company known for delivering innovative digital transformation solutions. With a strong presence in enterprise technologies, the company provides excellent opportunities for professionals to grow and work on cutting-edge projects.

📢 How to Apply

Interested candidates can apply directly through LinkedIn or the official careers page of InfoBeans. Make sure your resume is updated with relevant ServiceNow and Business Analyst experience before applying.